To ensure our high standards of service are continuously maintained, we send out a feedback questionnaire to each of our clients following completion of their business with us. Although all responses are treated in confidence, we have reproduced a selection of comments to support our submission.

Our clients have their say…


"Thank you most sincerely to you and all of your staff who have held our hands over the past stressful year - we appreciate your support very much and could not have got here without you!"  Mr and Mrs Fleming (March 2021)

"Dad and I have no words to say show much we both appreciate all the help, support and kindness shown by you all.  Thank you." Mrs C Aird (March 2021)

“We were very happy with the service you provided for the sale of our property.  We did, as most people probably do, think our house would sell itself!  However, your prompt and efficient attention to all our requests, the top quality advertising literature you provided and the great service (in spite of a lockdown situation) made sure the sale happened even faster than we thought possible.  We were very happy with the service provided by Mackinnons and would highly recommend you to anyone putting their property on the market". Mrs A Stephens (November 2020)

"May I take this opportunity to thank you for the excellent service you have given us during the sale.  The whole process has gone well and we were delighted with the way you handled the sale.  Having an Aboyne based branch was very convenient for us and made completing the paperwork etc. much easier".  Mr I Wright (November 2020) 

“I just wanted to take the opportunity to thank you for all your help with the selling of our property. I greatly appreciate the manner in which you managed the process, professional and courteous, timely and friendly.  Many thanks".  Mr D. Willox, (December 2020)

“This is our third property transaction with you.  That speaks for itself.  We do not think it possible to get better service”.  Mr and Mrs Skene (September 2019)

“Throughout the process of selling our property staff at Mackinnons were professional in every aspect and we were very happy with their service. They kept us up to speed with developments at all times during the process, and we never had to pursue them for information.”  Mr & Mrs Smith, Aboyne (November 2014)


"Chris and I would like to say a huge thank you for your professionalism and efficiency looking after the leasing aspects of our property. From finding the right tenant, keeping up to date with servicing for the house and being on call for emergencies you have made leasing our property a breeze. It’s been a real pleasure working with you. Knowing the house was in good hands with you and your colleagues was peace of mind for us whilst we have been working abroad."  Mr and Mrs C Roberts (December 2020)

"I just wanted to say a very big thank you for all the years that you have looked after my affairs with Mackinnons, starting when we first arrived in Aberdeen in 2005 as tenants in Wellside Circle in Kingswells, through to managing South Avenue as a rental property until it was sold last month."  Dr C. Blow (November 2020)  

“The whole letting service provided by Mackinnons is excellent – there is minimal input required from me but you enable me to take decisions about my own property having clearly presented options and your recommendations. I have had cause as you can imagine to use several letting agents over the years and can safely say you provide the best service I have encountered. Thank you.” Mr A. Aboyne (July 2014)


"Thank you and all of the team at Mackinnons for all of your help this year in getting us our property. You really did make the process run smoothly and things were very easy for us! We will be sure to recommend you to any friends or family that are looking to purchase a property." Mr G MacIver (July 2021)

"I just wanted to take this opportunity to pass on our sincere thanks to you and all your colleagues who have helped us so very well with the house purchase. I know that we had quite a few nail biting moments but we are so grateful to have known that we had you looking out for us and I’m especially grateful for the initiative that you took with the council over the completion certificate.  In addition, one of the things that made a real difference to us was your guidance and assistance wider than the legal aspects including helping us find a removal firm and to get rapidly up the learning curve on heating oil!" Mr & Mrs Bell, Aboyne (July 2021)

“This has taken me longer to get to you than I hoped. Its just to say thank you so much for all the help you have given us since March. Starting with the drive carry on to selling Beltie Road and buying Kirkbrae Cottage. You were great. You have been lovely and very very helpful. With me being such a worrier you really were there when I needed to talk to you (although I was probably a pain). We are now moved in and love the freedom we have. Thank you again.” Mr & Mrs McLaughlin, Torphins (November 2014)

 “Thank you so much for all the help & guidance you have given (& continue to give) our sons this year. We know how much tact and patience you have and with two nervous first time buyers you must have needed every ounce!  It is reassuring to know that our sons have been in such good hands when we are in Texas.  Thanks again” Mr & Mrs N. MacLeod (October 2014)



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Mackinnons host ‘Lunch with the Legends’

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